Please first indicate which products you wish to order by filling in the appropriate number and clicking "Continue".
Additional support hours can be purchased in 4 hour packets at a discounted rate.
Each purchase of Protocol Labacus® Suite, Mobile, Designer or Server, or Chemistry Labacus® comes with a number of hours of free support that can be used any time within one year of the date of purchase.
| Product | Free Support Hours per License |
|---|---|
| Protocol Labacus® Suite | 8 |
| Protocol Labacus® Mobile | 2 |
| Protocol Labacus® Designer | 3 |
| Protocol Labacus® Server | 4 |
| Chemistry Labacus® | 1 |
Support is provided by email, phone and web-ex, billed in 15 minute increments.
If you use up your free support hours and need additional time, support is provided at a rate of $100/hour, billed in 15 minute increments, with a minimum of 15 minutes ($25) charged per support request.
If you and Abacalab agree that you have a problem that requires an on-site visit, you pay Abacalab personnel travel costs and a minimum of 8 hours of time at $100/hour (any unexpired free hours you have from a purchase may be applied towards the 8 hours).
After 8 hours, Abacalab personnel on-site time is billed in 15 minute increments at $100/hour.
We do not charge for travel time within North America. We will charge for travel time to sites outside of North America.
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